🔁 RETURNS & REFUNDS

📄 REFUND POLICY (Politica di Rimborso)

30-Day Money-Back Guarantee

At LumaSmooth.com, we stand behind the quality of our IPL Hair Removal Device. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date of delivery.

Return Conditions:

• Product must be returned within 30 days of delivery
• Device must be in original condition with all accessories and packaging
• Product must not show signs of damage or misuse
• Original proof of purchase required

Return Process:

1. Contact us at hnlyfestyle@gmail.com with your order number
2. We'll provide return instructions and address
3. Ship the product back using a trackable shipping method
4. Once received and inspected, refund will be processed within 5-7 business days

Refund Details:

• Full product price will be refunded to original payment method
• Original shipping costs are non-refundable
• Customer is responsible for return shipping costs unless product is defective
• Refunds typically appear in your account within 5-10 business days after processing

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at hnlyfestyle@gmail.com with photos. We'll arrange a free replacement or full refund including shipping costs.